Exp – 4 to 5 yrs
We are seeking a skilled ServiceNow Specialist with expertise in Salesforce integration to join our dynamic team. The ideal candidate will have a strong background in configuring and maintaining ServiceNow applications, with a particular focus on integrating ServiceNow with Salesforce to optimize business processes and enhance operational efficiency.
Key Responsibilities:
- ServiceNow Administration: Manage and maintain the ServiceNow platform, ensuring optimal performance, reliability, and scalability.
- Salesforce Integration: Develop and implement integration solutions between ServiceNow and Salesforce, leveraging APIs, web services, and middleware.
- Configuration & Customization: Configure ServiceNow applications, including workflows, UI actions, business rules, client scripts, and ACLs.
- Process Automation: Automate business processes within ServiceNow to improve efficiency and user experience.
- Incident & Problem Management: Troubleshoot and resolve issues related to ServiceNow and Salesforce integrations promptly.
- Stakeholder Collaboration: Work closely with business stakeholders, IT teams, and third-party vendors to gather requirements, provide solutions, and ensure seamless integration.
- Training & Support: Provide training and support to end-users and administrators on ServiceNow functionalities and integrated processes.
- Documentation: Maintain comprehensive documentation of system configurations, integration processes, and any changes made to the system.