ServiceNow Specialist +Salesforce integration

Exp – 4 to 5 yrs

We are seeking a skilled ServiceNow Specialist with expertise in Salesforce integration to join our dynamic team. The ideal candidate will have a strong background in configuring and maintaining ServiceNow applications, with a particular focus on integrating ServiceNow with Salesforce to optimize business processes and enhance operational efficiency.

Key Responsibilities:

  1. ServiceNow Administration: Manage and maintain the ServiceNow platform, ensuring optimal performance, reliability, and scalability.
  2. Salesforce Integration: Develop and implement integration solutions between ServiceNow and Salesforce, leveraging APIs, web services, and middleware.
  3. Configuration & Customization: Configure ServiceNow applications, including workflows, UI actions, business rules, client scripts, and ACLs.
  4. Process Automation: Automate business processes within ServiceNow to improve efficiency and user experience.
  5. Incident & Problem Management: Troubleshoot and resolve issues related to ServiceNow and Salesforce integrations promptly.
  6. Stakeholder Collaboration: Work closely with business stakeholders, IT teams, and third-party vendors to gather requirements, provide solutions, and ensure seamless integration.
  7. Training & Support: Provide training and support to end-users and administrators on ServiceNow functionalities and integrated processes.
  8. Documentation: Maintain comprehensive documentation of system configurations, integration processes, and any changes made to the system.  
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